Microsoft: Word, Excel, PowerPoint, Publisher
Adobe: Photoshop, InDesign, Illustrator, Audition, Premiere Pro
Google Docs - Google Sheets - Copywriting - Proofreading Digital Design - Public Speaking - Creativity - Organization - Flexibility
Desire to Learn - Problem Solver  Positive Attitude - Quick Learner
Strong Verbal Communication Skills
Strong Written Communication Skills

  • Manage opening, closing, banking functions, store associate schedules, and payroll duties.

  • Manage floor inventory and change store sets as required to ensure that the store meets with company visual standards.

  • Train new and current employees about existing and newly implemented policies and promotions.

  • Maintain up to date financial documentation necessary to run direct sales business.

  • Maintain and filed accurate documentation on member/customer accounts.

  • Independently responsible for ARRL Life Member recruitment, inquiries, database, files, and complaint resolution.

  • Updated and maintained database of company contacts and responsibilities.

  • Selected books, periodicals, and audiovisual materials of interest to young adults for development of department collection.

  • Kept detailed records and maintain programming and acquisitions under budget allotted.

  • As Customer Complaint Liaison for Brooks Brothers, connected with disgruntled customers through online complaint forms and social media and investigated complaints company policies, service, or products and resolve issues quickly and fairly.

My Resume

SKILLS
  • Created eye catching marketing materials to increase interest in products.

  • Wrote scripts for VO demos and local commercials.

  • Created multimedia presentations, presentation scripts, marketing materials, and educational materials.

  • Designed and maintained websites and logos for Friendly Dane Media, LLC.

  • Fully produced commercials for local radio and television.

  • Created digital art, social media products, and other graphic design items for sale through my Etsy shop including custom designs such as, wedding invitations, company logos, branding suites, and print ads for other Etsy shops and small businesses.

  • Performed narration and produced final recordings to submit to SpokenLayer for availability on iTunes for clients like Forbes, Slate, Huffington Post, and Mic.

  • Recorded and produced audiobooks through ACX, a division of Audible, Inc.

  • Maintained social media accounts and a blog for library YA department.

  • Wrote weekly reviews of new materials on library YA department blog.

  • Guest writer for the Casper the Friendly Dane blog about life with a service dog and occasional editor of other blog posts.

  • Greeted customers, provided information about current promotions, and offered assistance in choosing products or services.

  • Responsible for advising inbound call center customers/members about available products and promotions and entering customer orders into the company database via.

  • Resolved customer/member requests, questions, and complaints frequently requiring analysis of situations to determine best use of resources.

  • Inform Sales Associates of financial goals, results, and opportunities and motivated associates to improve selling and client service performance.

  • Recruited hosts and customers for in-home and catalog shows.

  • Processed memberships and program registrations through organization database.

  • Operated computer system for airline to generate flight reservations and issue airline tickets and boarding passes, checked in passenger luggage, assisted with on-boarding of passengers, rerouted passengers when necessary due to late check-ins, extreme weather conditions, or mechanical issues while maintaining customer satisfaction without compromising company guidelines.

  • Handled difficult customer complaints including damaged or lost baggage and process lost or damaged baggage claims paperwork and coordinated rerouting of or delivery of found baggage.

EXPERIENCE
  • Created and presented educational programs to local schools and other community groups about service dog etiquette and disability awareness.

  • Planned and administered programs providing special services for young adults including a Teen Advisory Board, summer reading programs, special holiday events, school outreach programs, and my Gaming for Literacy Club.

  • Provided research assistance, homework support, and editing/proofreading of school assignments for middle and high school students.

  • Prepare special reading lists and bibliographies on subjects and themes.

  • Organized and promote a weekly community early education program.

  • Created age appropriate curriculum including music, art, story time, games, and free play focuses on children developing connections through a common theme, increasing motor skills, practicing social competencies like sharing, taking turns, and listening, and developing an active and broad imagination.

  • Wrote and received a $10k grant implementing a unique Gaming program to bring in new students and promote literacy through unconventional sources. This was one of the first uses of gaming at this scale in a library.

COMMUNITY SERVICE/EDUCATION
MANAGEMENT/OFFICE ADMINISTRATION
CREATIVE
CUSTOMER SERVICE/MEMBER SERVICE/SALES
EDUCATION

Bachelor of ArtsLiberal Studies

Charter Oak State College, CT

Integrated Major:

English Literature / Developmental Psychology and Education / Sociology

English Literature Studies

Drury University, Missouri

University of Oklahoma, Norman

Graphic Design and Multimedia

University of Massachusetts, Lowell

 © Friendly Dane Media, LLC 

Website created by Lauri Schroll